Logistics solution · Carrier Check Calls & Follow-ups
Carrier updates without the chasing.
Request status updates on schedule, collect and summarize carrier replies automatically, and escalate only the loads that need a person.
The challenge
Check calls eat the day
Brokers and dispatchers spend hours calling, texting and emailing carriers for updates, then copying the answers into the TMS. When a carrier doesn't reply, nobody notices until it's too late.
Devstax automates the routine part: check-in requests go out on schedule, replies are read and summarized, the TMS is updated and the team only steps in when a carrier is silent or reports a problem.
What it automates
What runs on its own
- Scheduled status requests by email or SMS
- Reading and summarizing carrier replies
- Automatic TMS updates from carrier responses
- Escalation when a carrier doesn't respond
- Prepared customer messages from carrier updates
Before and after
Carrier Check Calls & Follow-ups, step by step
- Call or text each carrier for an updatehours
- Write down the answerminutes
- Update the TMS by handminutes
- Chase carriers who don't replyhours
- Pass updates to customersminutes
- TriggerCheck-in is due for a load
- ActionSends the carrier a status request
- AIReads and summarizes the reply
- NotifyUpdates the TMS and escalates exceptions
Runs 24/7 · every step logged
Benefits
What your team gets
Hours back every day
Routine check calls run without the team.
No silent loads
Non-responsive carriers are escalated straight away.
Up-to-date TMS
Carrier updates land in the system automatically.
Faster customer updates
Messages are prepared from the latest carrier status.
How we deliver it
From first call to live automation
Map
We review your check call routine, carriers and channels.
Design
We define schedules, message templates and escalation rules.
Build
Messaging, reply reading and TMS updates are built and connected.
Launch
We roll out carrier by carrier and refine the messages.
FAQ
Common questions
How are carriers contacted?
By email or SMS on the schedule you set. Calls can still be made by your team for exceptions.
What if a carrier replies in free text?
AI reads the reply, extracts the location, ETA and any issue, and summarizes it for the TMS and your team.
What happens when a carrier doesn't reply?
The load is escalated to its owner after the time limit you choose.
Can carriers opt out of automated messages?
Yes. Contact preferences are set per carrier, and your team can switch any carrier back to manual check calls.
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Automate the next step
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A ranked list of the loads, carriers and customers that need attention first.
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Ready to automate this in your business?
Book a free 30-minute audit. We will map your current process and show you what can run on its own.