Logistics solution · Shipment Tracking & Delay Alerts
Hear about delays before your customer does.
Monitor every active load, flag the ones at risk and alert the right person, so customers get a heads-up from you instead of an apology.
The challenge
Most delays are discovered by the customer
In many freight operations, a late load is found the hard way: the customer calls. Someone checks tracking, someone emails the carrier, and twenty minutes later there is an answer. The warning signs were there hours earlier, but nobody saw them in time.
Devstax builds monitoring that watches every active load for the early signs: a truck that hasn't moved, a missed check call, an ETA that no longer works. The owner of the load is alerted straight away and the customer can be updated first. The delay is the same; the experience is not.
What it automates
What runs on its own
- Continuous monitoring of tracking data and ETAs
- Detection of stalled trucks, missed check calls and late ETAs
- Alerts to the person who owns each load
- Proactive status updates to customers
- A log of every delay for carrier performance reviews
Before and after
Shipment Tracking & Delay Alerts, step by step
- Customer calls asking where the load isminutes
- Dispatcher checks tracking by handminutes
- Email the carrier for an updatehours
- Call the customer back with an answerhours
- Record the delay in a spreadsheetminutes
- MonitorWatches tracking and ETAs for every load
- AISpots the early signs of a delay
- NotifyAlerts the load owner straight away
- ActionSends the customer an update first
Runs 24/7 · every step logged
Benefits
What your team gets
Fewer angry calls
Customers hear about problems from you first.
Earlier action
Delays are caught while there is still time to fix them.
Clear ownership
Alerts go to the right person, not the whole team.
Better carrier data
Every delay is logged for performance reviews.
How we deliver it
From first call to live automation
Map
We review your tracking sources, TMS and how delays are handled today.
Design
We define delay rules, alert routing and customer messages.
Build
Monitoring, alerts and customer updates are built and connected.
Launch
We go live and tune the rules with your dispatch team.
FAQ
Common questions
Where does the tracking data come from?
From your TMS, ELD or tracking providers and carrier updates. We connect to whatever sources you already use.
Who receives the alerts?
The person who owns the load, by email, SMS, Slack or Teams. Escalations can go to a manager if nobody responds.
Can customers be updated automatically?
Yes. You choose which events trigger a customer update, and whether a person approves it first.
What counts as a delay?
You define it: a truck that hasn't moved for a set time, a missed check call, or an ETA past the appointment window.
Related solutions
Automate the next step
AI Load Prioritization
A ranked list of the loads, carriers and customers that need attention first.
LogisticsCarrier Check Calls & Follow-ups
Carrier updates requested, collected and summarized without manual chasing.
LogisticsTMS & Systems Integration
Load details pulled into your TMS automatically and every tool connected in one view.
Logistics
Ready to automate this in your business?
Book a free 30-minute audit. We will map your current process and show you what can run on its own.